See the Dell knowledge base article How to Troubleshoot Dell Laptop Battery Issues to troubleshoot the battery issue.įor more info on battery warranty support, see the Dell knowledge base article Dell Laptop Battery Warranty Support.įatal battery failure with AC adapter presentīattery in full charge mode with AC adapter presentīattery in charge mode with AC adapter present.If the known-good battery works, contact Dell Technical Support for battery replacement options. Try with a known-good battery from another similar Dell laptop (if available). ![]() For laptops with non-removable battery, go to the next step. Temporary battery failure with AC adapter presentĪlternately blinking amber light with steady white light If a known-good AC adapter is working, contact Dell Technical Support for AC adapter replacement options.
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